Please check the FAQs below to help in your query.
 General FAQ |
| Q1.1 | I keep seeing the same businesses advertised each time I visit - how often is the site updated? |
| A. | The site is updated daily, however, it takes a few months for each business to be sold and our agents will advertise a business until an offer is accepted, so you will see the same businesses advertised for a few months each. |
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| Q1.2 | I requested further details on a business but have received nothing - how long should it take? |
| A. | If your request is sent before 3pm, it is likely that you will receive further details the next day. Our agents usually post
out the information so they will need time to collate the details and arrange the postage.
If you have not heard anything after 3-4 days, please send an email quoting the business reference number and agent where possible to:
queries@DaltonsCorporate.com. |
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| Q1.3 | I have seen a business that I am interested in advertised on your website, how can I contact the seller? |
| A. | There are 3 ways members can contact the sellers of companies advertised on our site, all require membership:
- By Email: By clicking the "contact seller" button – this sends an email to the seller or agent handling the sale of the company. They will then respond to you, usually by post, in the next few days.
- By Telephone: By using the phone number listed in the advert where applicable. Only private advertisers have telephone numbers listed in their adverts. All trade advertisers need to be contacted using the email request "contact seller" facility.
- By Post: By writing to:
PO BOX [number],
DaltonsCorporate.com,
3rd Floor, Ludgate House,
245 Blackfriars Road,
London
SE1 9UY3.5
Quoting the box number featured in the ad.
Please do not contact DaltonsCorporate.com directly unless the ad has a PO Box number. We do not hold further details of any of the companies advertised. You will need to contact the seller as described above.
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| Q1.4 | I am interested in a certain type of business but I can't find one listed on your website. |
| A. | We have tried to list as many industry types in our search criteria as possible, however, when we only have 1 or 2 of a certain type of company on the database we do not open a new section for it. This is to ensure that we always manage to bring back a number of companies when you define your search criteria. If it is an unusual industry type you are looking for, please try the miscellaneous section. |
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| Q1.5 | I have forgotten my username and/or password. |
| A. | Click on "Login" in the main index and use the "Forgotten your password?" link. We will then email your password to you. If you cannot remember your username, please email queries@DaltonsCorporate.com from, or quoting, the email address you registered/subscribed with. |
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| Q1.6 | I cannot find an answer to my question |
| A. | If you still cannot find an answer to your question you can contact us and we will try to respond within 48 hours.
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Email: queries@DaltonsCorporate.com |
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Please note that replies are sent within 2 working days. |
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| | Email: scroucher@DaltonsCorporate.com |
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| | Email: webmaster@DaltonsCorporate.com
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If you have a technical problem, it would greatly assist our support
team if you could detail the browser (IE or Netscape) and version you are
using, any error messages produced, and the page/pages you are trying to view.
Click here to check your browser |
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| Place an Ad FAQ |
| Q3.1 | How do I place an ad online? |
| A. | Please refer to our main index and select "Place an Advert". You will need to be registered to place an ad, however, we have a very strict privacy policy and will not pass your details on to any third parties.
We will be extending our 'Place an Ad' criteria to include all sections of the site, in the meantime, if there is no option for your item, please contact our Sales department.
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| Q3.2 | What are the "British Code of Advertising Practice" and the "Trade Descriptions Act 1968" as referred to in the "Place an Ad" Advertising Agreement? |
| A. | These two codes are put in place to protect the public against false advertising by ensuring that they are "legal, decent, honest and truthful". You can access the two by clicking on the links below:
British Code of Advertising Practice: www.asa.org.uk (The Codes)
Trade Descriptions Act 1968: www.dti.gov.uk/access/trade/ |
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| Q3.3 | I placed an advert online but cannot find it in your database.
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| A. | Please allow 48 hours for your advert to appear (a little longer if placed over weekends or bank holidays). This slight delay allows the adverts to be manually checked, before appearing live.
You can check the status of your advert by logging in and visiting the "Place an Advert" section.
If you have waited longer than this and your advert is still not showing contact queries@DaltonsCorporate.com quoting the business type, price and location, along with your contact details.
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| Q3.4 | How do I renew or amend my advert? |
| A. | You can amend or renew your advert by logging in and visiting the "Place an Advert" page.
If you have placed an online advert and you cannot renew or modify it, you may find the online deadline has expired. |
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| Q3.5 | Are my financial details secure when I place an advert online? |
| A. | All transactions are carried out over a secure Netbanx server. To ensure that transactions passed are secure and trusted, NetBanx uses a combination of techniques:
- NetBanx runs Netscape Enterprise Secure Server, acknowledged as an industry standard for applications requiring security.
- All payment card information sent to NetBanx and from NetBanx is encrypted.
- Firewalls within the NetBanx system allow the isolation of information .
- NetBanx has been developed from processes established over five years as a security system specifically for the Internet environment.
For additional peace of mind, when the transaction has been successfully completed, you will receive a confirmation email.
If you are still unsure, you can contact our sales department on 020 7955 3784 who will take your advert over the telephone. Memberships can only be taken online. |
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| Q3.6 | I have placed an advert - does my advert renew automatically? |
| A. | No, we do not hold your credit card details on file for added security so you will be asked to enter your credit card details again.
We can not take any payments from your credit card without your full prior authorisation.
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| Membership FAQ |
| Q4.1 | I am having problems with membership : |
| | 4.1.1) My card has not been accepted. |
| A. |
We accept all major credit cards, if you are having problems please contact your bank for further details.
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| | 4.1.2) I cannot access the payment pages |
| A. |
Please ensure you have the www. prefix in front of DaltonsCorporate.com (www.DaltonsCorporate.com) in the URL/address bar. Alternatively,
email
us stating your username and the type and version of browser you are using and we will get back to you as soon as possible. Please note our office hours are 9 to 5 Monday to Friday, we apologise for any problems arising outside these hours. |
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| Q4.2 | I have been charged twice for my membership. |
| A. |
Each click of the "Make Payment" button creates a payment. Therefore, if the button is double clicked, two payments will be made. Please contact us (with your Netbanx reference number, previously emailed to you) to arrange a refund.
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| Q4.3 | I have subscribed but I cannot get full access to the site. |
| A. | There could be a number of reasons for this: |
| | 1) You have registered in the past and are using your registration login details, not your new membership login. Please check back on your confirmation email for your correct username and password, alternatively click here. |
| | 2) You are using Windows XP with Internet Explorer 6 (Click here to check your browser).
When you login if you see an icon in the status bar at the bottom of your screen that looks like an eye ( )- then follow the instructions below.
- Double click the icon from the status bar.
- In the pop-up box that appears there will be a list of sites that are blocked.
- Find DaltonsCorporate.com and Double click the DaltonsCorporate.com line.
- You will see an option that says "always allow this site to use cookies" (2nd Option).
- Tick this option and click OK.
- Close the pop-up box.
- You will need to refresh the page by clicking your browser refresh buttion and login again.
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| | 3) Check your internet security settings (IE):
- Click on Tools from the top menu of your browser
- Choose "Internet Options"
- Click on the "security" tab.
- Ensure "Security level for this zone" is selected as Medium. If you don't see any sliding bar to adjust Security level, please click "Default" button to reset your security level.
- Click on Apply and OK through the screens
- Close down your browser and re-open and type www.DaltonsCorporate.com in to the browser address bar.
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| | 4) You are viewing DaltonsCorporate.com from within the frames of another site (e.g. Ask Jeeves) having followed a link. You must ensure that the address in your browsers address bar begins with
http://www.DaltonsCorporate.com or click this link. If this is not the case, please re-type the address and log in as usual. |
| | 5) You have cookies disabled - you will need to re-enable them in order for our system to recognise you. Access Tools from your toolbar, go to Internet Options, Security and move your security level setting to Medium. |
| | If you have tried these options and still cannot obtain full access to the site, please click here to email us. |
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| Q4.4 | I have subscribed to DaltonsCorporate.com - does my membership renew automatically? |
| A. | No, we do not hold your credit card details on file for added security so you will be asked to enter your credit card details again.
We can not take any payments from your credit card without your full prior authorisation.
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